FAQ

For your first class, we recommend arriving 15 minutes early to check in with a member of the ATHLEISURE COLLECTIVE team. They will give you a tour of the studio, show you where to store your belongings, and help you get ready for your class. If you have any physical concerns, are pregnant, are recovering from an injury, or if there is anything we should know, please tell your coach. Our experienced coaches are here to support your goals and ensure a safe, positive experience!

If you are taking a cycle class, you can bring your own clip-in cycle shoes (our bikes use SPD clips). For pilates, we suggest wearing grippy socks, and for yoga, you may bring your own mat or use one of our available extras.

All cancellations must be made at least four hours in advance to avoid a $5 No-Show/Late Cancel fee. You can cancel through the scheduling app or by calling/texting the AC phone.

You can cancel your membership with us at any time. We encourage you to cancel 14 days prior to being charged for the next month’s payment if you are on a subscription based membership. If you paid for a longer membership you will not be refunded for the amount of time that you choose to not use it. You may use your membership up until the end of that current billing cycle.

Yes, we offer 10% off for military service members, for doctors & nurses, for teachers, for students, and other professions of service. Use discount code SERVICEandSTUDENT10 at checkout!

We have a Corporate Wellness Program set up with Boeing and offer 5% off all AC Memberships to Boeing Employees. Use code: BOEING5 *** If you’d like your company to be set up with a Corporate Wellness Program, contact us and we can set something up that makes the most sense for your goals!

We also offer a variety of discounts sporadically throughout the year to show our gratitude for all of you! Sign up for our newsletter to be the first to know when we have these discounts.

Equipment needs are different for each class but this is the complete equipment list for all classes:

-Indoor Cycle Bike (and Cycle Shoes or Sturdy Shoes)

-Yoga Mat

-Dumbbells or other types of weights

-Step Bench

-Water Bottle

-Comfortable & appropriate clothes and shoes to move in.

-Sliders

-Yoga Props

-Resistance Bands

-Pilates Balls

***Each class will inform you of what you need. The great thing is you can do almost all classes without any equipment at all.

Hardware & Tech Needed for each class:

-Internet connection

-A smartphone, tablet, smart TV, or computer to access the AC ON DEMAND content.

The ATHLEISURE COLLECTIVE Liability Waiver needs to be agreed to and signed.

Standard Shipping

We charge a flat rate of $8.00 for all Standard Shipping. We offer free shipping on orders over $150.00. Please allow 3-7 business days for the shipping and processing time. If you would like quicker shipping, please email us at hello@athleisurecollective.com and we would be happy to help!

International Shipping

We charge a flat rate of $30 for all International Shipping. We offer free shipping on orders over $225.00. Please allow 1-2 business days for orders to process and 6-20 business days for delivery (depending on shipping method and location). If you would like quicker shipping or have questions, please email us at hello@athleisurecollective.com and we would be happy to help!

What days do items ship?

Our items ship out Monday-Friday, within 48 hours of when we received your order (unless otherwise noted on the item). We do not ship out when shipping services are closed for holidays.

How long does it take for my order to be processed and shipped out?

It typically takes 1 - 2 business days for orders to process and leave our Shipping Department. Processing times do not account for weekends or holidays. Orders are processed in the order in which they are received.

Can I cancel or modify my order after it has been placed?

Once an order is placed, it will be fulfilled quickly based off your order details. Please email hello@athleisurecollective.com or call 360-913-0401 ASAP if you need make adjustments.

When your order is ready to be shipped (1 - 2 business days after the order has been placed), you will receive a shipment confirmation e-mail.

You will also get an e-mail that will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number in the e-mail. This link will provide the most up-to-date order information from the time your order is shipped until the time it is received.

My tracking says my order has been delivered and I have not yet received my package?

Oh no! Please contact us within 30 days of the delivery date so we can investigate further.

Need to make a return? We will do our best to make sure you are satisfied with your purchase and experience with AC!

There are two different methods of purchasing products at ATHLEISURE COLLECTIVE (AC): in our physical spaces and on our website. Please see our helpful guidelines for making a return below. 

-Items must be returned within 30 days of purchase, unwashed, unopened, unused, and unworn with the tags still on. 

-Proof of purchase (including your receipt or your AC Account Info) will be needed to make the return.

-Items can be returned in person, at our physical location, or shipped to us.

-If you are shipping your return: items must be returned and shipped back to AC’s Shipping Department. Customers are responsible for shipping costs. Email us at hello@athliesurecollective.com before you ship your return so we can help you with shipping details, provide information to ensure it gets back to us, and to confirm you are satisfied. We are unable to accept returns without prior acknowledgement and approval. 

-If you would like to cancel your AC ON DEMAND Subscription, AC Memberships, or Class/Event purchases, please email us at hello@athleisurecollective.com and we will process this request accordingly. You can also go into your account and cancel on your own, this is the quickest way to cancel when you want or need. Cancellation & Exchange Emails for your AC ON DEMAND Subscription and/or Membership must be received by ATHLEISURE COLLECTIVE 30 days before your next billing date in order to not be charged for the next month and beyond. Unused Class/Event purchases will get refunded based on each situation once the email is received. The requests will be processed in the order they are received. If you request a cancellation or an exchange on any of these services in person, the same will apply and you will need to give us a written request via email or by signing our cancellation/exchange document.

-After the return is processed, you will receive a refund to the original payment method or a store credit if you would like. 

If you have any questions, please reach out to us at hello@athleisurecollective.com and we would be happy to help!

Contact us here and we will be happy to help!